Sell your eye care equipment to buyers who are who they say they are

Every buyer is verified

On a general marketplace, anyone with a card can buy your $15,000 slit lamp. Here, before a buyer can message you, make an offer or check out, they have:

• Confirmed their identity, email address and mobile number.
• Had their professional credentials checked: an NPI or state license for clinicians, or business documents for practices and suppliers.
• Been screened against the US sanctions list.

Restricted devices go only to buyers allowed to use them: surgical instruments to licensed clinicians, and lasers to ophthalmologists and to optometrists whose state allows lasers. EyeCareDirect checks this at checkout, so you don't have to.

Large orders are paid by bank transfer

Orders of $2,500 or more are paid by ACH bank transfer through Stripe, with the buyer logging in to their bank to authorize it. That means:

• Lower fees. Stripe charges 0.8% for a bank payment, capped at $5, instead of about 3% for a card. On a $15,000 order that's $5 instead of roughly $435.
• No card chargebacks on those orders. A card buyer can dispute a charge with their card issuer for months. A business bank payment has far fewer ways to be reversed.
• Card orders of $500 or more are authenticated. Below the bank-transfer threshold, the buyer confirms larger card payments with their card issuer (3D Secure). If such a payment is later disputed as fraud, the liability generally shifts to the issuer, not you.
• You ship only after the money clears. A bank payment takes about four business days. The items are held for the buyer meanwhile, and you're told about the order, and asked to ship, only once it has cleared.

Paid straight to your own Stripe account

Buyers pay you directly, into your own Stripe account, and Stripe pays you out on your usual schedule. EyeCareDirect takes its commission as an application fee on each payment, so the money never sits with us. You keep your own Stripe dashboard, reporting and payout settings, and qualifying sellers can be offered financing by Stripe Capital there.

Clear rules for both sides

• You set the shipping time. Each listing says how many business days you need to ship; buyers know before they buy.
• A short, defined problem window. After delivery the buyer has 72 hours to report a problem, extended only while you're messaging each other. Then the order is final.
• You get a say. If a buyer reports a problem, you have two business days to refund, send a prepaid return label, or explain why you disagree, and EyeCareDirect reviews disagreements.
• Reviews go both ways. You rate buyers as they rate you, and your rating and Verified badge show on your store and listings.
• Conversations stay on the record. Messages with buyers are kept on EyeCareDirect, with phone numbers and emails hidden, so every agreement is written down.

Tools that save you time

Found by buyers, wherever they search

Every live listing is described to search engines with its make, model, condition, price and shipping, published in a Google Shopping product feed, and sent to Bing (which also powers ChatGPT search and Copilot) as soon as it goes live. Category buying guides help buyers find the right equipment, and your listings with it.

Common questions