How EyeCareDirect works
EyeCareDirect is a marketplace where verified eye care professionals buy and sell new and used optical equipment and supplies, with secure card payments and a buyer protection window on every order.
Buying
- Create a free account and verify your email, mobile number and professional status.
- Browse by category or search, ask sellers questions and make offers.
- Pay through Stripe: by card, or by bank transfer for orders of $2,500 or more. The seller ships with tracking, or you arrange local pickup.
- Check the item when it arrives; you have 72 hours to report a problem, and messaging the seller extends that.
Selling
- Open your store and connect Stripe to get paid.
- List items yourself, with the listing assistant, or by bulk uploading your product feed.
- Answer questions and offers in your EyeCareDirect messages.
- Ship with tracking. You keep the item price less our commission (10% up to $2,500, 4% above) and Stripe's processing fee.
Questions and answers
Who can buy and sell on EyeCareDirect?
Only verified eye care professionals: optometrists, ophthalmologists, opticians, practices and suppliers. Every member confirms their email and mobile number, and their professional status is checked before they can buy, sell or message.
What can I buy on EyeCareDirect?
New and used optical equipment and supplies: edgers and tracers, phoropters, slit lamps, OCT and retinal imaging, visual field analyzers, tonometers, lensometers, exam lanes and chairs, lab equipment, frames, stock lenses, displays and low vision aids.
How do I pay?
Through Stripe's secure checkout: by card, or by bank transfer (ACH) for orders of $2,500 or more, which takes about four business days to clear before the seller ships. The payment goes directly to the seller's own Stripe account. EyeCareDirect never sees your card or bank details.
Can I make an offer?
Yes, on any listing that accepts offers. The seller can accept, decline or counter, and each offer has 48 hours for a reply. An accepted offer holds the item for you while you check out.
What if the item arrives damaged or not as described?
Once delivery is confirmed, you have 72 hours to report a problem from the order page, with photos; after that the order is final. Messaging the seller on EyeCareDirect stops the clock: each new message between you gives another 72 hours from that message. Keep the item and its packaging. The seller has two business days to refund you, send a prepaid return label (you are refunded when the item is back) or explain why they disagree; if they disagree or don't answer, EyeCareDirect reviews it. An approved claim refunds the item price; shipping is refunded if the seller chooses to.
What if my order doesn't ship?
Each listing says how many business days the seller needs to ship. If the order has no tracking a business day after that, you can cancel it from the order page for a full refund, shipping included. If it still hasn't shipped five business days after the date, EyeCareDirect cancels it and refunds you automatically.
How much does it cost to sell?
Listing is free. When an item sells, EyeCareDirect's commission is 10% of the item price up to $2,500 and 4% of any amount above, plus Stripe's processing fee (2.9% + 30¢ by card, or 0.8% up to $5 by bank transfer). You receive the rest in your own Stripe account.
How do I list my equipment?
Open a store, then list items one at a time with photos, or use the listing assistant, which asks a few questions, drafts the listing and shows what similar items are listed for. Sellers with many items can bulk upload a CSV, Excel or Google Shopping feed. Every listing is reviewed before it goes live, usually within one business day.
How is shipping handled?
Each listing shows its shipping price, free shipping or local pickup, and how many business days the seller needs to ship. When the item ships, the seller adds the tracking number and the buyer is alerted by email or text, as they choose.
Are buyers and sellers reviewed?
Yes. After delivery, the buyer and the seller can each rate the other, and sellers' ratings show on their store and listings.