EyeCareDirect Standard Warranty Terms

1. Who provides the warranty

• The seller. A warranty on an EyeCareDirect listing is the seller's own express warranty to the buyer, given as part of the sale. The seller alone is responsible for honoring it. Under the Manufacturer tier, the warranty is the manufacturer's.
• EyeCareDirect is not a party to the warranty. We define the tiers, show them on listings and can help a buyer and seller settle a claim, but we don't provide, insure, guarantee, administer or pay any warranty.
• Included in the price. The warranty is part of the item's price. A seller may not charge separately for it, offer to extend it for a fee, or sell a service contract or protection plan for an item on EyeCareDirect.
• A seller may do more for a buyer than their tier requires, but never less. Nothing in a listing description, store policy or message can reduce what the tier covers.
• The warranty is for the buyer who bought the item through EyeCareDirect and doesn't transfer to a later owner.

2. The tiers

The coverage period starts on the delivery date shown on the EyeCareDirect order, or the pickup date for local pickup.

3. As-Is sales

An item listed As-Is is sold "as is" and "with all faults". The seller makes no warranty, express or implied, and disclaims the implied warranties of merchantability and fitness for a particular purpose. The buyer assumes the entire risk as to the item's quality and performance.

As-Is is about the item's quality, not its description. An As-Is item that doesn't arrive, arrives damaged, is missing parts or isn't as described can still be reported within the 72-hour problem window under the Terms and Conditions.

4. What a warranty covers

• A defect is a failure of a part, or of the item, to work as the listing describes under normal professional use, caused by its materials or workmanship.
• The seller's choice of remedy: repair the item, replace it (or the defective part) with one of equal or better condition and function, or refund the price paid for it once it's returned.
• Parts and labor means the seller pays for the parts and the labor to repair the item. Repairs are done at the seller's facility or a repair shop the seller chooses. On-site service isn't included unless the seller agrees to it in writing; a seller may instead approve a local technician in advance and pay their reasonable charges.
• A repaired or replaced item is covered for the rest of the original coverage period, or 30 days, whichever is longer.

5. What no tier covers

• Cosmetic damage and normal wear: scratches, dents, fading and marks that don't affect how the item works.
• Consumables and wear parts: bulbs and lamps, fuses, batteries, filters, chin-rest paper, printer paper and ink, edger wheels and cutting tools, tubing, pads and covers.
• Damage from misuse, negligence, accidents, drops, liquids, power surges or wrong voltage, improper installation, moving the item after delivery, or use not in line with the manufacturer's instructions.
• Repairs, modifications or opening of sealed parts by anyone other than the seller or a technician the seller approved.
• Routine maintenance, cleaning and calibration, and calibration drift that a routine adjustment corrects.
• Software licenses, activation, updates and data. The listing's software license answer, not the warranty, covers whether software transfers.
• Damage in shipping to the buyer, and missing parts: report those within the 72-hour problem window instead.
• Accessories and third-party items not listed as part of the item.
• Items whose serial number has been removed or altered.

6. Making a warranty claim

1. Before the coverage period ends, message the seller from the EyeCareDirect order: describe the problem and include photos or a short video. A claim made in time stays valid after the period ends.
2. The seller responds within 3 business days with how they'll handle it: troubleshooting, a repair, a replacement or a refund. The seller may ask for reasonable information and troubleshooting first.
3. For a repair or replacement, the seller sends a prepaid shipping label where the tier says the seller pays shipping. The buyer packs the item safely, as it arrived where possible.
4. The seller completes the repair or replacement within 30 days of receiving the item where reasonably possible, and tells the buyer if parts take longer.
5. If the seller doesn't respond or the two can't agree, either may ask EyeCareDirect to help settle it. We'll review the order, listing and messages and recommend an outcome. Not honoring a warranty is a breach of the Terms and Conditions and can lead to sanctions on the seller's account.

7. Manufacturer warranties

The Manufacturer tier is only for new items. By choosing it, the seller confirms that the manufacturer's warranty is in effect for the months the listing states and passes to the buyer. Many manufacturer warranties don't transfer on resale; if the warranty doesn't pass to the buyer, or less time remains than the listing states, the item isn't as described. Claims under it go to the manufacturer on the manufacturer's terms, and the seller provides the proof of purchase and documents the buyer needs to make them.

8. Returns are separate

A listing can also offer a return window of 14 or 30 days. The buyer may return the item for any reason within that time from delivery, unused beyond inspection and in its original condition and packaging. The buyer pays return shipping unless the seller agrees otherwise, and is refunded the item price when the seller receives it. Arrange a return with the seller from the order. A return window doesn't shorten or replace the warranty.

9. Limits

The warranty in the tier is the only warranty the seller gives. To the extent the law allows, the seller disclaims all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose; where the law doesn't allow that, any implied warranty is limited to the coverage period of the tier. Repair, replacement or refund is the buyer's only remedy under the warranty. Neither the seller nor EyeCareDirect is liable for lost profits, lost patient revenue, downtime or any indirect, incidental or consequential damages, and the seller's total liability under the warranty is limited to the price the buyer paid for the item.

Some laws don't allow some of these limits; where they don't, they apply as far as the law allows.

10. Badges and ranking

Listings with 90 days of parts and labor or more show a warranty badge. Listings with a warranty of six months or more rank higher in the Featured and Best match orders, a year or more higher still, and "Other sellers of this model" lists the longest warranty first. A badge describes the seller's warranty; it isn't a guarantee from EyeCareDirect.

11. Changes

We may update these terms; each version is dated above. A sale is governed by the version the seller had agreed to for that listing when the order was placed, which the order records. Sellers agree to the current version when they publish or update a listing.